Time spent waiting for a person, not a decision

For each process, the share of critical-path days classified as scheduling or queue: time in which nobody is assessing anything and the file is simply waiting its turn. This is the time that can be recovered without lowering a single standard.

Processes where sequence, not substance, sets the pace

The gap between running every step end-to-end and running independent steps side by side. A large gap the jurisdiction does not currently capture is a resequencing opportunity; a large gap already captured is good administration.

Bodies that appear most often

A body appearing in many processes is a chokepoint: improving its turnaround improves everything downstream of it, which usually beats reforming any single process.

• Aboriginal community-controlled housing sector
  3 steps across the database
• Australian Competition and Consumer Commission
  1 step across the database
• Australian Children's Education and Care Quality Authority
  4 steps across the database
• Australian Communications and Media Authority
  1 step across the database
• Aged Care Quality and Safety Commission
  1 step across the database
• Private building certifier (ACT)
  9 steps across the database
• Access Canberra
  4 steps across the database
• Territory Planning Authority
  29 steps across the database
• Access Canberra Land Titles
  4 steps across the database
• Australian Energy Market Operator
  2 steps across the database
• Australian Energy Regulator
  2 steps across the database
• Aged care assessment organisation (Single Assessment System)
  4 steps across the database
• GP training college (AGPT administrator)
  2 steps across the database
• Australian Government Security Vetting Agency
  2 steps across the database
• Australian Health Practitioner Regulation Agency
  2 steps across the database
• Australian Apprenticeship Support Services
  2 steps across the database
• Australian Prudential Regulation Authority
  1 step across the database
• Administrative Review Tribunal
  11 steps across the database
• Australian Rail Track Corporation
  2 steps across the database
• Australian Signals Directorate — Australian Cyber Security Centre
  4 steps across the database
• Australian Securities and Investments Commission
  3 steps across the database
• Australian Skills Quality Authority
  8 steps across the database
• Australian Taxation Office
  6 steps across the database
• Brisbane City Council — Development Services
  1 step across the database
• Clean Energy Regulator
  1 step across the database
• Commonwealth Ombudsman
  3 steps across the database
• Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts
  3 steps across the database
• Community housing provider
  1 step across the database
• Community legal centre
  1 step across the database
• Community pharmacy
  3 steps across the database
• Education regulators and the CRICOS register
  4 steps across the database
• Department of Agriculture, Fisheries and Forestry
  1 step across the database
• Department of Climate Change, Energy, the Environment and Water
  19 steps across the database
• Defence Industry Security Program and Defence Export Controls
  4 steps across the database
• Department of Defence
  10 steps across the database
• Department of Employment and Workplace Relations
  14 steps across the database
• Distribution network service provider
  3 steps across the database
• Department of Social Services
  4 steps across the database
• Department of Veterans' Affairs
  6 steps across the database
• Department of Education (Commonwealth)
  5 steps across the database
• Electricity retailer
  1 step across the database
• Fair Work Commission
  4 steps across the database
• General insurer
  2 steps across the database
• Department of Health, Disability and Ageing
  18 steps across the database
• Department of Home Affairs
  15 steps across the database
• Homes NSW
  13 steps across the database
• Housing Australia
  3 steps across the database
• High Speed Rail Authority
  5 steps across the database
• Infrastructure Australia
  2 steps across the database
• Department of Infrastructure, Transport, Regional Development, Communications and the Arts
  3 steps across the database
• Leaving Violence Program provider
  2 steps across the database
• Social housing maintenance contractor
  3 steps across the database
• Metering coordinator
  1 step across the database
• Mobile network operator
  2 steps across the database
• My Aged Care
  6 steps across the database
• National Water Grid Authority
  4 steps across the database
• National Disability Insurance Agency
  7 steps across the database
• NDIS Quality and Safeguards Commission
  2 steps across the database
• National Emergency Management Agency
  1 step across the database
• National Regulatory System for Community Housing
  1 step across the database
• Children's Court of New South Wales
  3 steps across the database
• Corrective services
  2 steps across the database
• Consent authority (NSW council)
  49 steps across the database
• NSW Early Childhood Education regulatory authority
  6 steps across the database
• NSW energy rebate administration
  6 steps across the database
• Housing Delivery Authority (NSW)
  3 steps across the database
• Health Infrastructure NSW
  6 steps across the database
• Land and Housing Corporation
  1 step across the database
• Legal Aid Commission
  5 steps across the database
• Local health district credentialing committee
  1 step across the database
• Transport for NSW and Service NSW
  4 steps across the database
• Local court (domestic violence orders)
  1 step across the database
• State medicines and poisons regulator
  2 steps across the database
• NSW Department of Planning, Housing and Infrastructure
  12 steps across the database
• NSW Police Force
  3 steps across the database
• Registered certifier (NSW)
  28 steps across the database
• State public dental service
  5 steps across the database
• State revenue office
  1 step across the database
• State and territory skilled migration nomination
  1 step across the database
• NSW Land Registry Services
  5 steps across the database
• NSW state training authority
  6 steps across the database
• NSW Treasury (Infrastructure Investor Assurance)
  3 steps across the database
• State water authority and register
  5 steps across the database
• NDIS Worker Screening Unit (NSW)
  4 steps across the database
• Youth Justice NSW
  3 steps across the database
• Building certifier (NT)
  9 steps across the database
• Land council
  1 step across the database
• Motor Vehicle Registry (NT)
  3 steps across the database
• Development Consent Authority (NT)
  29 steps across the database
• Land Titles Office (NT)
  4 steps across the database
• Office of the Australian Information Commissioner
  2 steps across the database
• Office of the National Rail Safety Regulator
  2 steps across the database
• Pharmaceutical Benefits Advisory Committee
  3 steps across the database
• Placement host organisation
  3 steps across the database
• Assessment manager (Qld)
  29 steps across the database
• Building certifier (Qld)
  13 steps across the database
• Department of Transport and Main Roads
  5 steps across the database
• Titles Queensland
  4 steps across the database
• Building certifier or accredited professional (SA)
  9 steps across the database
• Department for Infrastructure and Transport (SA)
  3 steps across the database
• Relevant authority (South Australia)
  29 steps across the database
• Land Services SA
  4 steps across the database
• Solar Accreditation Australia
  1 step across the database
• Services Australia
  41 steps across the database
• Skills assessing authority
  2 steps across the database
• Specialist medical college
  1 step across the database
• State transport agency
  1 step across the database
• State working with children check screening unit
  5 steps across the database
• Building surveyor (Tasmania)
  9 steps across the database
• Department of State Growth (Tasmania)
  5 steps across the database
• Planning authority (Tasmanian council)
  29 steps across the database
• Land Titles Office (Tasmania)
  4 steps across the database
• Therapeutic Goods Administration
  1 step across the database
• Transmission network service provider
  12 steps across the database
• Building surveyor (Victoria)
  9 steps across the database
• Department of Transport and Planning (VicRoads)
  4 steps across the database
• Victorian Minister for Planning (Environment Effects Statement)
  1 step across the database
• Responsible authority (Victorian council)
  29 steps across the database
• Land Use Victoria
  4 steps across the database
• Veterans' Review Board
  1 step across the database
• Building surveyor and permit authority (WA)
  9 steps across the database
• Department of Transport (WA)
  4 steps across the database
• Local government (WA planning)
  29 steps across the database
• Landgate
  4 steps across the database
• Employment services provider
  6 steps across the database