Raw Aus Pol

Simple Wins / Australian Red Tape Every step, every clock, every authority -- written down.

Homes NSW (Homes NSW)

Manages the NSW Housing Register and allocates social housing

Assesses eligibility for social housing, maintains the single NSW Housing Register, determines priority status, and allocates properties as they become available.

Responsibilities

Operates under

This body publishes a statistic that this database has to handle carefully, because it is accurate and widely misread.

As at 31 March 2026, the median waiting time for general applicants housed from the NSW Housing Register was 15.1 months, and for priority applicants 4.5 months.

Read the word "housed". That median describes the people who reached the front of the queue. It does not describe the queue. As at 31 December 2025 there were 67,316 households on the register — 12,094 approved as priority and 55,222 as general — and the ones who have been waiting longest are, by construction, absent from a statistic computed only over those who got out.

This is survivorship in its purest form, and it is not a criticism of Homes NSW, which publishes expected waiting times by area separately and does not claim the median means anything else. It is a criticism of how the number travels. A household reading "15 months" and a household on a register where their area's expected wait runs to years are reading the same figure about different things.

The order of allocation is published and is not first-come: emergency temporary accommodation, then priority approvals and under-occupancy transfers, then elderly clients, then management transfers, then wait-turn. A general applicant's position therefore depends on how many higher-order households arrive after them, which is unknowable in advance and unbounded.

See Publish the wait of people still waiting, not just of people who got housed.

Where this body appears in a process

Every point at which Homes NSW can hold something up, and why.

ProcessStepWhy it waitsClockTypical
Household affected by a declared disaster obtains assistance and rebuilds Find somewhere to live in the meantime application third party — 60
Person leaving family violence obtains protection, income and housing Apply for priority housing application third party — 45
Person released from prison re-establishes income, identity, health care and housing Apply for housing assistance application assessment — 60
Household applies for social housing and is allocated a home Assemble identity, income, assets and residency evidence application applicant — 30
Household applies for social housing and is allocated a home Lodge the application application applicant — 7
Household applies for social housing and is allocated a home Eligibility assessment assessment assessment — 60
Household applies for social housing and is allocated a home Priority status assessment assessment assessment — 45
Household applies for social housing and is allocated a home Placement on the NSW Housing Register registration assessment — 21
Household applies for social housing and is allocated a home Wait for an allocation registration queue — 459
Household applies for social housing and is allocated a home Offer, viewing and acceptance decision applicant — 21
Household applies for social housing and is allocated a home Request a review of a decision appeal queue — 90
A social housing tenant reports a repair Report it to the Maintenance Hub application applicant — 3
A social housing tenant reports a repair Categorise the request assessment assessment — 2