Processes
Every mapped path from "I want to do this" to "I am allowed to do this". Click a column heading to sort.
Confidence:
High: 75%+ of steps sourced. Medium: 40–74%. Low: under 40%, or a skeleton whose durations are a template. Don't quote day counts from Low processes.
| A childcare place is created where the market will not build one
A new or expanded early childhood service in an area with insufficient supply, delivered through the Building Early Education Fund |
Commonwealth of Australia | childcare | 9 | 3 | 4.3y | 13% | 44% | Medium |
| A container terminal is approved at an Australian port
One new container terminal and its associated capital dredging at an existing port |
Commonwealth of Australia | infrastructure | 6 | 2 | 1.5y | 0% | 50% | Low skeleton |
| A doctor enters and completes general practice training
An Australian medical graduate moving from hospital training into the Australian General Practice Training program |
Commonwealth of Australia | workforce | 9 | 3 | 10.3y | 4% | 33% | Low |
| A farm household in hardship obtains support
A farm household seeking income support and drought assistance |
Commonwealth of Australia | justice | 7 | 2 | 1.1y | 0% | 57% | Medium |
| A freight train already built is approved to run from Melbourne to Brisbane
One class of freight rolling stock, already designed and manufactured, entering service on the interstate corridor and its metropolitan approaches |
Commonwealth of Australia | infrastructure | 9 | 2 | 1.5y | 28% | 22% | Low |
| A general practice bulk bills and claims the incentives
A general practice deciding whether to bulk bill all services, and establishing its position under both Commonwealth incentives and state payroll tax |
Commonwealth of Australia | health | 6 | 3 | 315d | 0% | 67% | Medium |
| A house is built in a remote Northern Territory community
One dwelling under the $4 billion Commonwealth-Northern Territory remote housing agreement |
Northern Territory | housing | 9 | 2 | 3.4y | 0% | 22% | Low |
| A household installs rooftop solar and is permitted to export
One standard residential system, up to 10 kW single-phase, on an existing home |
Commonwealth of Australia | energy | 9 | 4 | 58d | 52% | 33% | Low |
| A new medicine is listed on the Pharmaceutical Benefits Scheme
A new medicine with a financial impact above the Cabinet threshold, from submission to a patient filling a subsidised script |
Commonwealth of Australia | health | 8 | 3 | 2.5y | 39% | 25% | Low |
| A person completes a trade apprenticeship
A four-year trade apprenticeship in a priority occupation, from signing a training contract to a completed qualification |
Commonwealth of Australia | education | 9 | 3 | 3.6y | 0% | 33% | Low |
| A person is cleared, registered and monitored to work with children in early childhood
One educator entering the early childhood workforce, and then working in a second state |
Commonwealth of Australia | personal-licensing | 8 | 3 | 93d | 0% | 50% | Medium |
| A person is treated for a common condition at a pharmacy
A person seeking assessment and treatment for an uncomplicated urinary tract infection or hormonal contraception at a community pharmacy |
Commonwealth of Australia | health | 6 | 3 | 1d | 0% | 33% | Low |
| A social housing project funded under the Housing Australia Future Fund
A community housing provider delivering a social and affordable housing development with Commonwealth support |
Commonwealth of Australia | housing | 9 | 3 | 5.7y | 7% | 33% | Low skeleton |
| A social housing tenant reports a repair
A tenant in public housing reporting a maintenance fault, from the call to the repair |
New South Wales | housing | 9 | 4 | 63d | 92% | 44% | Medium |
| A state obtains Commonwealth capital for an urban public transport project
One major urban public transport project above the Infrastructure Australia evaluation threshold |
Commonwealth of Australia | infrastructure | 6 | 3 | 1.3y | 38% | 17% | Low skeleton |
| A student completes the clearances required before a mandatory placement
One nursing, allied health, teaching or social work student before their first placement, and then before a placement at a second organisation |
Commonwealth of Australia | education | 8 | 3 | 210d | 0% | 50% | Medium |
| A training provider is approved to originate Commonwealth student debt
One private registered training organisation seeking approval to offer income-contingent loans to its students |
Commonwealth of Australia | education | 7 | 3 | 2.1y | 8% | 57% | Low skeleton |
| A water entitlement is traded
A permanent transfer of a water access entitlement, including across a state border |
New South Wales | water | 6 | 2 | 96d | 0% | 17% | Low skeleton |
| A water infrastructure project reaches construction funding
One regional dam, weir or pipeline seeking Commonwealth capital under the National Water Grid Fund |
Commonwealth of Australia | infrastructure | 8 | 3 | 5.5y | 9% | 38% | Low skeleton |
| Acquire a major defence capability
A major capital acquisition in the Integrated Investment Program, passing through the Capability Life Cycle to government second pass approval and contract |
Commonwealth of Australia | defence | 10 | 2 | 15.2y | 10% | 0% | Low skeleton |
| Adult concession card holder seeks public dental care
A concession card holding adult seeking general public dental treatment |
New South Wales | health | 6 | 2 | 1.8y | 83% | 17% | Low skeleton |
| Aged care wages are raised through a work value case
The Aged Care Work Value Case, from application to the final staged increase |
Commonwealth of Australia | workforce | 6 | 2 | 6.0y | 8% | 83% | High |
| An Australian SME becomes able to work on classified defence work
An established Australian small or medium business with relevant technical capability seeking to supply into a classified defence program |
Commonwealth of Australia | defence | 10 | 3 | 2.2y | 22% | 30% | Low skeleton |
| An entity reports one cyber incident
One serious intrusion at a regulated Australian entity that holds personal information and operates a critical infrastructure asset |
Commonwealth of Australia | business | 8 | 3 | 127d | 0% | 100% | High |
| Become a qualified aged care worker
A domestic entrant completing a Certificate III in Individual Support and starting work in residential aged care |
Commonwealth of Australia | workforce | 7 | 2 | 1.2y | 5% | 14% | Low |
| Become a qualified early childhood educator in Australia
A domestic entrant completing a Certificate III in Early Childhood Education and Care and starting work in a long day care service |
Commonwealth of Australia | workforce | 10 | 4 | 1.4y | 4% | 30% | Low |
| Become a registered NDIS provider
A small provider entering mandatory registration for supported independent living |
Commonwealth of Australia | disability | 6 | 2 | 1.0y | 0% | 17% | Low skeleton |
| Build a block of townhouses — Australian Capital Territory
Multi-dwelling housing, roughly 5 to 20 dwellings, site already held |
Australian Capital Territory | development | 16 | 3 | 1.3y | 39% | 6% | Low skeleton |
| Build a block of townhouses — New South Wales
Multi-dwelling housing, roughly 5 to 20 dwellings, site already held |
New South Wales | development | 16 | 3 | 1.3y | 38% | 6% | Low skeleton |
| Build a block of townhouses — Northern Territory
Multi-dwelling housing, roughly 5 to 20 dwellings, site already held |
Northern Territory | development | 16 | 3 | 1.3y | 37% | 6% | Low skeleton |
| Build a block of townhouses — Queensland
Multi-dwelling housing, roughly 5 to 20 dwellings, site already held |
Queensland | development | 16 | 3 | 1.4y | 36% | 6% | Low skeleton |
| Build a block of townhouses — South Australia
Multi-dwelling housing, roughly 5 to 20 dwellings, site already held |
South Australia | development | 16 | 3 | 1.3y | 38% | 12% | Low skeleton |
| Build a block of townhouses — Tasmania
Multi-dwelling housing, roughly 5 to 20 dwellings, site already held |
Tasmania | development | 16 | 3 | 1.3y | 37% | 6% | Low skeleton |
| Build a block of townhouses — Victoria
Multi-dwelling housing, roughly 5 to 20 dwellings, site already held |
Victoria | development | 16 | 3 | 1.4y | 35% | 6% | Low skeleton |
| Build a block of townhouses — Western Australia
Multi-dwelling housing, roughly 5 to 20 dwellings, site already held |
Western Australia | development | 16 | 3 | 1.4y | 35% | 6% | Low skeleton |
| Build a major transmission line — concurrent easement pathway (Victoria)
A multi-hundred-kilometre high voltage transmission line designated actionable in the Integrated System Plan, crossing private agricultural land |
Victoria | energy | 10 | 5 | 8.1y | 0% | 10% | Low skeleton |
| Build a major transmission line — sequential easement pathway
A multi-hundred-kilometre high voltage transmission line designated actionable in the Integrated System Plan, crossing private agricultural land |
Commonwealth of Australia | energy | 10 | 5 | 11.3y | 0% | 60% | Medium |
| Build a multi storey apartment building via the Housing Delivery Authority — New South Wales
Class 2 residential apartment building meeting the capital investment threshold for declaration as state significant development |
New South Wales | development | 17 | 5 | 2.9y | 18% | 6% | Low skeleton |
| Build a multi storey apartment building — Australian Capital Territory
Class 2 residential apartment building, multi storey, site already held |
Australian Capital Territory | development | 18 | 3 | 2.2y | 37% | 6% | Low skeleton |
| Build a multi storey apartment building — New South Wales
Class 2 residential apartment building, multi storey, site already held |
New South Wales | development | 19 | 3 | 2.4y | 34% | 11% | Low skeleton |
| Build a multi storey apartment building — Northern Territory
Class 2 residential apartment building, multi storey, site already held |
Northern Territory | development | 18 | 3 | 2.3y | 35% | 6% | Low skeleton |
| Build a multi storey apartment building — Queensland
Class 2 residential apartment building, multi storey, site already held |
Queensland | development | 18 | 3 | 2.4y | 34% | 6% | Low skeleton |
| Build a multi storey apartment building — South Australia
Class 2 residential apartment building, multi storey, site already held |
South Australia | development | 18 | 3 | 2.2y | 35% | 11% | Low skeleton |
| Build a multi storey apartment building — Tasmania
Class 2 residential apartment building, multi storey, site already held |
Tasmania | development | 18 | 3 | 2.3y | 35% | 6% | Low skeleton |
| Build a multi storey apartment building — Victoria
Class 2 residential apartment building, multi storey, site already held |
Victoria | development | 18 | 3 | 2.5y | 33% | 6% | Low skeleton |
| Build a multi storey apartment building — Western Australia
Class 2 residential apartment building, multi storey, site already held |
Western Australia | development | 18 | 3 | 2.5y | 33% | 6% | Low skeleton |
| Build a single house — Brisbane, accepted development plus building approval
Single detached dwelling on an existing lot |
Brisbane City Council | development | 6 | 2 | 68d | 7% | 0% | Low |
| Build a single house — NSW, complying development certificate
Single detached dwelling on an existing lot |
New South Wales | development | 7 | 1 | 79d | 6% | 29% | Low |
| Build a single house — NSW, merit-assessed development application
Single detached dwelling on an existing lot |
New South Wales | development | 14 | 2 | 140d | 18% | 14% | Low |
| Build and open a residential aged care home — New South Wales
A new residential aged care home of about 120 places, developed by an existing registered provider |
New South Wales | aged-care | 12 | 3 | 4.3y | 5% | 8% | Low skeleton |
| Buy land and build a single storey house — Australian Capital Territory
Vacant residential lot, one single storey detached dwelling |
Australian Capital Territory | development | 21 | 3 | 283d | 4% | 14% | Low skeleton |
| Buy land and build a single storey house — New South Wales
Vacant residential lot, one single storey detached dwelling |
New South Wales | development | 21 | 3 | 305d | 4% | 19% | Low skeleton |
| Buy land and build a single storey house — Northern Territory
Vacant residential lot, one single storey detached dwelling |
Northern Territory | development | 21 | 3 | 295d | 4% | 14% | Low skeleton |
| Buy land and build a single storey house — Queensland
Vacant residential lot, one single storey detached dwelling |
Queensland | development | 21 | 3 | 302d | 4% | 19% | Low skeleton |
| Buy land and build a single storey house — South Australia
Vacant residential lot, one single storey detached dwelling |
South Australia | development | 21 | 3 | 288d | 4% | 24% | Low skeleton |
| Buy land and build a single storey house — Tasmania
Vacant residential lot, one single storey detached dwelling |
Tasmania | development | 21 | 3 | 295d | 4% | 14% | Low skeleton |
| Buy land and build a single storey house — Victoria
Vacant residential lot, one single storey detached dwelling |
Victoria | development | 21 | 3 | 328d | 4% | 19% | Low skeleton |
| Buy land and build a single storey house — Western Australia
Vacant residential lot, one single storey detached dwelling |
Western Australia | development | 21 | 3 | 313d | 4% | 14% | Low skeleton |
| Child receives dental care under the Child Dental Benefits Schedule
An eligible child aged 0 to 17 receiving basic dental services under the Commonwealth benefit |
Commonwealth of Australia | health | 4 | 2 | 31d | 0% | 75% | High |
| Child refused police bail is held, brought to court, and released on bail
A young person aged 10 to 17 charged with an offence and refused bail by police |
New South Wales | justice | 9 | 3 | 5d | 100% | 33% | Low |
| Commonwealth environmental approval for a residential subdivision
Greenfield residential subdivision on land supporting a listed threatened species or ecological community |
Commonwealth of Australia | development | 10 | 1 | 2.1y | 12% | 50% | Low skeleton |
| Commonwealth funding reaches a student in a fee-free TAFE place
One funded place, traced from the National Skills Agreement to an enrolled student and a completed qualification |
Commonwealth of Australia | education | 8 | 3 | 3.5y | 14% | 12% | Low skeleton |
| Contest a Commonwealth decision at the Administrative Review Tribunal
A merits review application in the NDIS or migration jurisdiction |
Commonwealth of Australia | review | 6 | 1 | 1.4y | 86% | 17% | Low skeleton |
| Deliver a new public hospital — New South Wales
Major hospital redevelopment, capital value above the state's high-risk assurance threshold |
New South Wales | health-infrastructure | 11 | 4 | 8.2y | 11% | 9% | Low skeleton |
| Employer sponsors a skilled worker — Skills in Demand visa
An Australian employer sponsoring an offshore worker in the Core Skills stream of the subclass 482 Skills in Demand visa |
Commonwealth of Australia | migration | 8 | 3 | 171d | 40% | 50% | Medium |
| Environmental and planning approval for high speed rail — Newcastle to Sydney
194 km of new dedicated high speed rail, roughly 115 km in tunnel, four stations, crossing many local government areas |
Commonwealth of Australia | infrastructure | 15 | 3 | 7.4y | 0% | 27% | Low skeleton |
| Family receives the Child Care Subsidy and is balanced against actual income
A family with a child in centre-based care, claiming the Child Care Subsidy for a full financial year |
Commonwealth of Australia | payments | 7 | 2 | 1.7y | 10% | 43% | Medium |
| Family with a Child Care Subsidy debt after balancing
A family whose income estimate was lower than actual income, producing a debt at balancing |
Commonwealth of Australia | payments | 5 | 2 | 1.2y | 0% | 20% | Low skeleton |
| Former VET FEE-HELP student seeks removal of an unfair debt
A person carrying a VET FEE-HELP debt incurred through a provider's inappropriate conduct |
Commonwealth of Australia | education | 6 | 3 | 2.2y | 23% | 0% | Low skeleton |
| Get a car driver licence — Australian Capital Territory
Class C (car) licence, applicant under 25, no prior licence |
Australian Capital Territory | personal-licensing | 9 | 1 | 4.1y | 1% | 89% | High |
| Get a car driver licence — New South Wales
Class C (car) licence, applicant under 25, no prior licence |
New South Wales | personal-licensing | 10 | 1 | 4.1y | 3% | 100% | High |
| Get a car driver licence — Northern Territory
Class C (car) licence, applicant under 25, no prior licence |
Northern Territory | personal-licensing | 8 | 1 | 2.6y | 2% | 88% | High |
| Get a car driver licence — Queensland
Class C (car) licence, applicant under 25, no prior licence |
Queensland | personal-licensing | 11 | 1 | 4.1y | 3% | 91% | High |
| Get a car driver licence — South Australia
Class C (car) licence, applicant under 25, no prior licence |
South Australia | personal-licensing | 9 | 1 | 4.1y | 2% | 89% | High |
| Get a car driver licence — Tasmania
Class C (car) licence, applicant under 25, no prior licence |
Tasmania | personal-licensing | 12 | 1 | 3.1y | 2% | 92% | High |
| Get a car driver licence — Victoria
Class C (car) licence, applicant under 25, no prior licence |
Victoria | personal-licensing | 10 | 1 | 5.1y | 2% | 90% | High |
| Get a car driver licence — Western Australia
Class C (car) licence, applicant under 25, no prior licence |
Western Australia | personal-licensing | 10 | 1 | 2.6y | 3% | 90% | High |
| Household affected by a declared disaster obtains assistance and rebuilds
A household whose home is damaged or destroyed in a flood or bushfire, in an area activated under the Disaster Recovery Funding Arrangements |
New South Wales | justice | 9 | 5 | 2.1y | 0% | 11% | Low |
| Household applies for social housing and is allocated a home
A household applying for social housing through the NSW Housing Register as a general applicant |
New South Wales | housing | 9 | 1 | 1.7y | 77% | 11% | Low |
| Household receives energy bill relief and concession rebates — New South Wales
A concession card holding household, compared across direct retail billing and embedded network billing |
New South Wales | payments | 9 | 3 | 113d | 36% | 22% | Low |
| International student obtains a visa and commences study
An offshore applicant for a subclass 500 student visa to study higher education |
Commonwealth of Australia | migration | 9 | 3 | 196d | 15% | 22% | Low |
| JobSeeker recipient meets mutual obligations under the compliance framework
A person receiving JobSeeker Payment managed by an employment services provider under the Points Based Activation System |
Commonwealth of Australia | payments | 8 | 2 | 51d | 41% | 25% | Low |
| Mobile coverage reaches a place the market will not serve
A single new base station in a regional or remote location, delivered through the co-investment programs |
Commonwealth of Australia | telecommunications | 7 | 3 | 2.6y | 19% | 43% | Medium |
| Older person enters residential aged care
An older person moving into ongoing residential aged care, from application to commencement |
Commonwealth of Australia | aged-care | 8 | 4 | 258d | 37% | 25% | Low |
| Older person from first contact to first day of home care
An older person seeking ongoing Support at Home services, entering the system through My Aged Care |
Commonwealth of Australia | aged-care | 9 | 3 | 349d | 68% | 33% | Low |
| Open a long day care centre — New South Wales
A purpose-built long day care centre of about 100 places on a site in a residential or mixed-use zone |
New South Wales | childcare | 16 | 4 | 2.7y | 10% | 12% | Low skeleton |
| Overseas-qualified early childhood teacher begins work in Australia
A qualified early childhood teacher trained in a comparable system, recruited to an Australian long day care service |
Commonwealth of Australia | workforce | 7 | 2 | 1.1y | 77% | 14% | Low skeleton |
| Overseas-trained medical specialist begins practising in Australia
A specialist trained and practising in a comparable health system, recruited to an Australian public hospital |
Commonwealth of Australia | workforce | 7 | 5 | 266d | 66% | 14% | Low skeleton |
| Patient receives a Medicare-rebated telehealth consultation
A patient seeking a GP telehealth consultation with a Medicare rebate, including where a prescription follows |
Commonwealth of Australia | health | 6 | 2 | 4d | 0% | 50% | Medium |
| Person leaving family violence obtains protection, income and housing
A person leaving an intimate partner relationship because of violence, seeking a protection order and the financial and housing support attached to it |
New South Wales | justice | 8 | 4 | 180d | 17% | 38% | Low |
| Person obtains Medicare-rebated psychological therapy
An adult seeking psychological therapy under Better Access with a GP Mental Health Treatment Plan |
Commonwealth of Australia | health | 7 | 1 | 282d | 7% | 71% | Medium |
| Person released from prison re-establishes income, identity, health care and housing
A person leaving custody after a sentence of more than fourteen days, without stable housing to return to |
New South Wales | justice | 10 | 5 | 135d | 22% | 30% | Low |
| Person seeks restoration and compensation after a wrongly cancelled payment
A person whose income support was cancelled under the compliance framework in circumstances later found to be unlawful |
Commonwealth of Australia | payments | 8 | 4 | 3.7y | 40% | 38% | Low skeleton |
| Person walks into a Medicare Mental Health Centre
An adult seeking mental health support at a free walk-in centre |
Commonwealth of Australia | health | 4 | 0 | 4d | 0% | 50% | Medium |
| Person with a legal problem seeks assistance
A person on a low income with a civil or family law problem, seeking legal help |
New South Wales | justice | 8 | 2 | 130d | 0% | 12% | Low |
| Person with disability from access request to first funded support
An adult with a permanent and significant disability applying to become an NDIS participant |
Commonwealth of Australia | disability | 9 | 2 | 311d | 24% | 33% | Low skeleton |
| Person with disability from seeking work to employed with supports
A working-age person with disability receiving the Disability Support Pension, entering open employment with workplace supports |
Commonwealth of Australia | workforce | 9 | 3 | 1.5y | 41% | 22% | Low |
| Register a company and its tax registrations — federal
New proprietary company, one or two directors |
Commonwealth of Australia | business | 4 | 2 | 3d | 0% | 0% | Low |
| Register as a provider of courses to overseas students
An established Australian education provider seeking to enrol international students |
Commonwealth of Australia | education | 5 | 2 | 2.6y | 10% | 20% | Low skeleton |
| Register as a training organisation and get onto a funded course list
A new provider seeking initial registration and access to government-funded delivery |
Commonwealth of Australia | education | 6 | 2 | 1.4y | 0% | 33% | Low skeleton |
| Renter receives Commonwealth Rent Assistance
A person receiving a qualifying income support payment and renting privately |
Commonwealth of Australia | payments | 8 | 1 | 212d | 0% | 75% | High |
| Skilled worker seeks permanent residence through the points test
An applicant lodging an expression of interest for a points-tested skilled visa without an employer sponsor |
Commonwealth of Australia | migration | 9 | 3 | 1.7y | 81% | 44% | Medium |
| Student obtains a VET Student Loan and incurs a debt
A student seeking income-contingent loan support for a vocational qualification |
Commonwealth of Australia | education | 8 | 2 | 1.2y | 0% | 38% | Low |
| Veteran lodges a compensation claim and receives a determination
A liability and permanent impairment claim under the Military Rehabilitation and Compensation Act |
Commonwealth of Australia | veterans | 9 | 3 | 1.3y | 25% | 33% | Low |